Frequently Asked Questions

Question 1

What is a pre-paid legal and healthcare plan?

Accepted Answer

It's a monthly membership that gives you unlimited access to a network of licensed attorneys and certified healthcare advocates. Instead of paying hundreds per hour, you pay one low flat monthly rate and call as often as you need.

Question 2

How do I become a member?

Accepted Answer

Simply choose a plan on our Pricing page, complete the enrollment form, and you'll have access to your full benefits within 24 hours of enrollment.

Question 3

Can I cancel my membership anytime?

Accepted Answer

Yes. All memberships are month-to-month with no long-term contracts. You can cancel with 30 days written notice at any time.

Question 4

Is there a waiting period after signing up?

Accepted Answer

For most services, your access begins immediately. For certain document preparation services, there is a 5-day waiting period after enrollment.

Question 5

What legal issues can I get help with?

Accepted Answer

Our attorneys can assist with a wide range of issues including: employment disputes, landlord-tenant matters, contracts, traffic violations, family law questions, estate planning, small claims court preparation, consumer protection, and much more.

Question 6

How quickly can I speak to an attorney?

Accepted Answer

Most members connect with a licensed attorney on the same business day. Emergency situations are handled 24/7 via our dedicated emergency hotline.

Question 7

Can my attorney represent me in court?

Accepted Answer

Phone consultation is included in all plans. If court representation is needed, your plan includes significant discounts (25-40% off standard rates) from our network attorneys.

Question 8

Does my plan cover legal issues in other states?

Accepted Answer

Yes. Our network includes licensed attorneys in all 50 states. If you're dealing with a legal matter in another state, we'll connect you with a local expert.

Question 9

What does healthcare navigation include?

Accepted Answer

Our certified advocates help you understand your insurance benefits, dispute incorrect medical bills, find in-network specialists, coordinate second opinions, navigate complex diagnoses, and manage communication between providers.

Question 10

Can advocates help with ongoing medical conditions?

Accepted Answer

Absolutely. Our healthcare team offers chronic care management support, helping you coordinate care between multiple providers and manage long-term treatment plans effectively.

Question 11

How does medical bill negotiation work?

Accepted Answer

You submit your medical bill to our healthcare advocacy team. We audit it for errors (which occur in over 80% of hospital bills), identify overcharges, and negotiate directly with providers on your behalf to reduce what you owe.

Question 12

What is the average savings on medical bills?

Accepted Answer

Members save an average of $2,500 per year on healthcare costs through our bill auditing and negotiation services. Some members have saved tens of thousands on major procedures.

Question 13

How does identity theft protection work?

Accepted Answer

We monitor your credit reports from all three bureaus, the dark web, public records, and financial accounts. If suspicious activity is detected, we alert you immediately and a dedicated restoration specialist is assigned to help restore your identity.

Question 14

Is there really $1 million in identity theft coverage?

Accepted Answer

Yes. Our Family and Professional plans include up to $1,000,000 in identity theft insurance, covering legal fees, lost wages, and expenses incurred during the recovery process.

Question 15

Do you work with all insurance companies?

Accepted Answer

Yes. Our advocates are experienced with all major insurance carriers, Medicare, Medicaid, and most employer-sponsored health plans.

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